Refund policy

Last updated: September 16, 2026

Thank you for shopping at Eazymarts. We want you to be fully satisfied with your purchase. If you are not entirely happy, please review our return and refund policy below.

1. Return Window

You have 7 days from the date of delivery to request a return. Unfortunately, we cannot offer a refund or exchange after this 7-day period has passed.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The request must be made within 7 days of delivery
  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging, with all tags and labels attached
  • You must provide proof of purchase (order confirmation or receipt)

The following items are not eligible for return:

  • Gift cards
  • Perishable goods
  • Personal care or hygiene items, if opened or used
  • Items marked as "Final Sale" or "Non-Returnable"

3. How to Start a Return

To start a return, please contact us at eazymarts0@gmail.com within 7 days of receiving your item. Include your order number, the item(s) you'd like to return, and the reason for the return.

Once your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, Eazymarts will cover the cost of return shipping.
  • If the return is due to a change of mind or other reasons not related to a defect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item without tracking.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Please note that your bank or credit card provider may take additional time to post the refund to your account.
  • Shipping costs (if originally charged) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

6. Exchanges

If you'd like to exchange an item (for example, for a different size or color), please contact us at eazymarts0@gmail.com within 7 days of delivery. Exchanges are subject to product availability.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at eazymarts0@gmail.com with your order number and photos of the item. We will arrange a replacement, exchange, or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven't received a refund after the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often some processing time before a refund is posted.
  4. If you've done all of this and still have not received your refund, please contact us at eazymarts0@gmail.com.

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:

Email: eazymarts0@gmail.com